USITT - United States Insitute for Theatre TechnologyPLASA - Professional Lighting and Sound Association

Help Desk

Registered users of LightFactory Professional can contact us for free telephone support on any of the support numbers listed.

Our helpdesk currently operates out of Auckland, New Zealand between 7am and 9pm.

Alternatively we accept all support enquiries by email to


New Zealand contact details

Dream Solutions Limited
18 Ascot Way
Auckland, 0931
New Zealand

Postal details
PO Box 301 310
Auckland, 0754
New Zealand

Support Phone Number
New Zealand +64 21 778 592